At Fendix, we understand that you may need to change or cancel an order. We will do our best to accommodate cancellation requests submitted before an order has been processed or shipped.
1. Order Cancellation
You may request to cancel your order by contacting us as soon as possible at contact@fendix.store.
When requesting a cancellation, please include:
- Your order number
- The email address used to place the order
- A brief request to cancel the order
Cancellation requests are not considered complete until you receive confirmation from Fendix.
2. Orders Already Processed or Shipped
If your order has already been processed or shipped, we may not be able to cancel it.
Once the order has shipped, you may be able to return it in accordance with our Return and Refund Policy.
3. Refunds for Cancelled Orders
If your cancellation is approved before the order is processed or shipped, the payment will be refunded to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.
4. Contact Us
For cancellation requests or questions, please contact:
Fendix
Email: contact@fendix.store
Phone: +1 540 625 4859
Address: 14793 Chatsworth Dr, Noblesville, IN 46062, US
Website: fendix.store